Frequently Asked Questions

A deposit may be required prior to initiation of services and you will be invoiced for all remaining balances on a monthly basis. Check is the preferred method of payment. However, credit card payments are available for your convenience. There is no need to pay your caregivers at anytime. We cover all of our employees taxes and wages. It is against company policy for Employees to accept cash payments, loans or gifts from our clients as this can be viewed as exploitation. Employees are paid an above average hourly wage and eligible to participate in many of our benefit programs to include: Major Medical Health Insurance, Life, Disability, Supplemental and Retirement Benefits.

River City Home Care is licensed through the Texas Health & Human Services Commission.

Private Pay, Long Term Care Insurance and the VetAssist Program are the only payer sources we accept. Unfortunately, there is a common misconception that Medicare and/or Commercial Health Insurance will pay for Personal Assistant Services. Please see below for more information on this topic.

All prospective employees are subject to a rigorous screening and background check process. If an applicant fails in any area of our multiple step screening process he or she is deemed ineligible for employment. We verify past employment; Nurse Aide Registry; Employment Misconduct Acts (for abuse, neglect and exploitation); State, County and National Background Checks. All employees are subject to non-selective randomized drug testing to the discretion of the agency. Additionally, we verify experience through our comprehensive competency examination.

Yes, all River City Home Care Employees are Bonded and Insured through the agency when working a pre-arranged schedule. In the event our employee injures themselves while working with our client the employee would be covered through our Workers Compensation Policy minimizing the clients personal liability.

It is important to note: this is why we highly discourage the hiring of employees privately. If in the event an employee injures themselves the Client would be responsible for any and all liabilities to that employee as they have established a direct “employee / employer relationship.”

We have been very blessed to be in business since 2006 and are locally owned and operated.

We will gladly accept an assignment of benefits but only after your Insurance Company has approved you for services. Prior to this point we will require you to pay for all services rendered until the Insurance Company has approved your claim. We have experienced claims specialists that will assist you in this process.

Our principal office is located at: 10221 Desert Sands San Antonio, TX 78216.

Our principal office is located at: 10221 Desert Sands San Antonio, TX 78216.

We avoid a “cookie cutter approach” to care as each individual client’s needs are different. We can coordinate specific request as long as it remains within the “Scope of our Specialty;” maintains compliance with our Regulatory Agency and is a feasible request.